Responsibility and
Social Solidarity as Values of Organizational Culture in Venezuelan Schools
Authors: Eva Pasek De
Pinto
Universidad Nacional Experimental Simón Rodríguez, UNESR
Trujillo, Venezuela
Rina Desireé Colina Matos
Universidad Nacional
Experimental “Rafael María Baralt”, UNERMB
Trujillo, Venezuela
Abstract
The
controversial and even hostile climate of coexistence of many schools formed a
culture where prevailing values contrary to the stated vision and mission.
Therefore, the objective of the study was to describe the responsibility and
social solidarity as values of organizational culture in Venezuelan schools.
Methodologically, it was a descriptive research with field design. The
population was 200 subjects and sample of 74 members of staff managerial,
teaching, administrative and environmental support of three schools. To gather
information about the variables responsibility and social solidarity a valid
and reliable questionnaire was applied (79.7%, alpha of Cronbach). As result it
was found empirical evidence that 69% of the staff is responsible and 40% is
solidarity. In conclusion, the practice of organizational values is not ideal
or generalized because only some of its aspects are practiced in addition that
not all the staff practice them. Low solidarity makes it difficult the
coexistence, for the success and excellence of institutions.
Keywords: culture of work;
responsibility; social solidarity.
Date Received: 09-08-2017 |
Date Acceptance: 06-11-2017 |
Responsabilidad y
Solidaridad Social como Valores de la Cultura Organizacional en las Escuelas
Venezolanas
Resumen
El clima de convivencia conflictivo y hasta hostil de muchas
escuelas conforma una cultura donde prevalecen valores contrarios a los
declarados en la visión y misión. Por eso, el objetivo del estudio fue
describir la responsabilidad
y la solidaridad social como valores de la cultura organizacional en las escuelas
venezolanas. Metodológicamente fue una investigación descriptiva con diseño de campo. La
población fue de 200 sujetos y la muestra de 74 miembros del personal directivo,
docente, administrativo y de apoyo ambiental de tres escuelas. Para recabar la información sobre
las variables responsabilidad y solidaridad social se aplicó un cuestionario
válido y confiable (79,7%, alfa de Cronbach). Como resultado se encontró evidencia empírica de que
el 69% del personal es responsable y el 40% es solidario. En conclusión, la
práctica de los valores organizacionales no es ideal ni generalizada pues se
practican solo algunos de sus aspectos, aunado a que no los practica todo el
personal. La escasa solidaridad dificulta una convivencia sana, el éxito y la
excelencia de las instituciones.
Palabras
clave: cultura de
trabajo; responsabilidad; solidaridad social.
Fecha de Recepción: 09-08-2017 |
Fecha de Aceptación: 06-11-2017 |
1.
Introduction
The success
of an organization depends on its ability to know how to use the values of
the global society as support for the standards it wishes to implement. With
this behavior, she obtains a high degree of adhesion of the personnel to the
philosophy that she proposes, expressed in her vision, mission and values. In
this sense, the organizational culture is constituted by a complex set of
working conditions that encompass values, traditions, policies, assumptions,
behaviors and beliefs that are largely shared by a human group, manifested
primarily in the language and behaviors of what is done and thought of in an
institution, company or organization and giving its members a sense of
belonging and identity (Rodríguez, 2009). On the other hand, López (2005): considers
that organizational values are shared values, consist of being the foundation
of the organization and generate benefits for the people and companies that
apply them.
Organizational
values involve the set of beliefs that an organization has about its daily
activities; they are the strong support of the organizational culture, inspire
and give framework to the mission, vision and objectives of the institution;
they must be internalized in such a way that they manifest and are tangible in
the daily activity of each member of an organization. Consequently, they guide
human activity in all its manifestations and for that reason it is expected
that all the members of the organization unite their personal values with the
organizational ones, forming a harmonious and successful climate.
However,
society as a whole has been going through, according to Briceño (2016a): a
crisis of values that, in some way, is caused by the acquisition of some
antivalores and affects different areas, including education and its
institutions. In relation to this, Spluga (2015): speaks of the existence in
Venezuela of a crisis of values in school spaces, in the actors of the
educational process, in addition, of the absence of strategic alliances based
on organizational values that allow achieving objectives common.
In this
order of ideas, the researchers could observe that in the institutions object
of this study, the workers agree in recognizing that the director exerts an
excessive control over them through the iron surveillance, which generates
pressure in the personnel, avoiding the harmonious work and promoting
conflicts. A respectful dialogical encounter between the managerial staff and
the employees is not favored, consequently, the communication is little assertive,
inopportune and does not reach all the personnel. The teachers, as well as the
rest of the staff, state that on rare occasions they are shown assessment as
fundamental members of the institution and, especially, their participation in
the educational process of the student body.
The
difficult situation seems to be caused by the little practice of the
organizational values established in the Constitution of the Bolivarian
Republic of Venezuela (CRBV, 1999a) and embodied in the vision and mission of Bolivarian
educational institutions, as well as an insufficient identification with the
values institutional Around this idea, Nieves (2016), in a study in the area of
health, found that there is a scarce relationship and identification with the
values and corporate principles among health workers in our country, a study
that already comes to mind that, in both cases, they are Venezuelan public
institutions.
Based on
the previous exposition and the fact that in many school organizations there
are manifestations of conflicts that alter peaceful and harmonious coexistence,
giving way to situations of violence (Coronado, 2016): this study aims to
determine the organizational values that the staff of the Bolivarian Schools
Padre Blanco, Barrio Nuevo, Monseñor Lucas Guillermo Castillo of the
Municipality of Valera, Edo. Trujillo
To answer
the objective, a descriptive field research was designed applying a valid and
reliable questionnaire to a sample of managers, teachers, administrative and
environmental support personnel. The results are offered in this communication
organized into five sections: introduction, theoretical bases, methodology,
results and conclusions.
2. Theoretical Bases
2.1. The Organizational Culture and its Values
Experts
in the field of organizational culture agree on conceiving organizational
values as beliefs and principles that are related to the activities of an
organization, with the main goal of achieving the welfare of all its members.
That is why they are built on the vision and mission of the organization and
through which the sense of belonging is sought in the members.
Organizational
values are born from the contributions of each person in the framework of
relationships in a work space, because they, according to Jiménez (2010a: 13):
"are part of our identity as people", therefore, they correspond to
intrinsic aspects of each individual, such as responsibility, honesty, beliefs,
behaviors associated with morality; These aspects are transformed into norms
that facilitate adaptation to the environment. Therefore, organizational values
underlie the philosophy of the organization and managers have as their task
to clarify the value system that permeates it, explicitly stating those that
should shape the behavior of all staff (Andrade, 2005).
The value
system of an organizational culture makes sense when they are compatible with
the mission, objectives, policies and organizational strategies to contribute
to organizational success and excellence. In that sense, they constitute its
pillars, facilitating and guaranteeing both the integration and the growth of
the individuals that constitute it. In this regard, Jiménez (2010b), stresses
that:
…It is very beneficial to invest time and effort in encouraging any
organization to have a culture based on shared values that are put into
practice every day through the daily behavior of all its members (or the
majority). Values play an important role in the efficiency and effectiveness of
organizations (p.18).
Then, it can
be said that these are the key element in the organizational culture and are
constructed collectively based on the beliefs, behaviors, attitudes, personal
values of each of the members of the organization. But, it is clear that some
stand out from others in the world of organizations, some are more promoted by
leaders and managers in favor of the objectives of the organization.
Authors
such as Jiménez (2010c), Terry (2010), Robbins and Coulter (2006), García and
Dolan (2003): consider that every culturally structured company must have
shared values or principles; associated with his vision: Where the
organization is going; and the values associated with its mission: Reason for
being, the why. Among others, mention should be made of moral values such as
honesty, responsibility, loyalty, respect and solidarity; values of
competence such as culture, aesthetics, initiative, teamwork, leadership,
impact and influence, development of others, mutual growth, quality and
communication.
2.2.
Bolivarian Schools of Venezuela
The Bolivarian Primary
Schools began in 1999, with an experimental nature until 2007, when the MPPE
institutionalized the subsystem of Bolivarian Schools and established its
mission and vision:
- Mission: Coordinate, plan, guide, review
and evaluate the execution of the plans, programs and projects of the primary
education level from the planning of the integral community educational project
and the learning projects, in order to provide technical-pedagogical guidance
to the staff directive and teaching and contribute to the
institutional-community management, to guarantee the integral formation of boys
and girls.
- Vision: Create spaces to address
pedagogical practice within the curricular process, its viability and its subsequent
application in educational institutions at the primary education level, for the
conscious compliance with public educational policies based on the Constitution
of the Bolivarian Republic of Venezuela (CRBV, 1999b), among others that can
cover the tasks of research, orientation, innovation, production,
systematization, delivery and commitment towards the achievement of a
comprehensive education of children and adolescents according to the demand of
today's society.
2.3. Organizational Values of Bolivarian Schools
According
to MPPE (2007a): the values that underlie schools are embodied in the
Constitution of the Bolivarian Republic of Venezuela. Among the most
outstanding to fulfill its mission and vision are:
2.3.1. Responsibility. Responsibility is a value that implies the obligation
to render accounts, dignifies a person or entity. For which Trujillo (2004a):
defines it as the obligation to assume the consequences of the acts that each
person performs. In that sense, responsibility is a moral value that drives the
individual to respond to their duties and rights. The value of responsibility
is understood, then, as the tendency of the personality to act in coherence
with the sense of duty towards oneself and society, as an internal need that is
a source of positive experiences and is carried out independently of the
external obligation, to from the understanding of your need. It implies the
commitment with the quality of the tasks, to overcome the obstacles to take
them to their final consequences.
2.3.2. Social solidarity. Social solidarity involves humanitarian assistance to
the other and leads towards a culture of peace. For Romero (2014a: 56):
solidarity "does not end in the self, solidarity is otherness in its
purest state, it is always towards another". Social solidarity, well
understood, begins where the ego ends and the you begin; it is a horizontal
relationship between people who constitute a group, an association or a
community, in which the participants are in equal conditions. Sobrino (2014),
explains that you have to be open to the other both to give and to receive. In
other words, it is sharing with other feelings, opinions, difficulties, pains
and acting accordingly. For Amaya (2015a): solidarity is a value contrary to
individualism, is reflected in the service and seeks the common good and
considers that its purpose is to try to solve the spiritual or material beliefs
of others.
3.
Methodology
Next,
the methodological aspects that gave the necessary rigor to the investigation
are described.
3.1. Type and design of the investigation
Taking
into account that the objective of this research is to determine the
organizational values practiced by the personnel of the Bolivarian Primary Schools:
Father Blanco, Barrio Nuevo, Monsignor Lucas Guillermo Castillo of the Valera
Municipality, of the Trujillo State, this is a descriptive level investigation
with field design, since the data was collected directly in the reality of the
selected Bolivarian Schools (Hernández, Fernández and Baptista, 2010a).
3.2. Population and Sample
The population is the set of all the individuals that
fulfill certain properties and from whom we wish to obtain certain data. The
population of 200 people was made up of all the staff of the Bolivarian Schools
Padre Blanco (PB: 3 directors, 33 teachers, 4 administrative and 20
environmental support workers), Barrio Nuevo (BN: 3 executives, 42 teachers, 6
administrative and 25 environmental support), and Monsignor Lucas Guillermo
Castillo (MLC: 3 directors, 36 teachers, 3 administrative and 22 environmental
support) of the Municipality of Valera, Trujillo state.
The sample was calculated applying the formula for
finite populations with a confidence level of 95.5%, resulting in 73,496, a
value that approached 74. This sample, as a representative subset of the
population studied, was divided proportionally among the three institutions in
such a way that in each school a group of staff was selected at random, as
follows: from the PB school 28 people (38% of the sample) considering 1
directive, 2 administrative, 14 teachers and 11 workers); from the BN school 22
people (30% of the sample) taking 1 directive, 2 administrative, 11 teachers
and 8 workers); and, from the MLC school 24 people (32% of the sample) that
included 1 manager, 2 administrative, 12 teachers and 9 workers. Thus, all
personnel from all schools were represented in the randomly selected sample.
3.3. Techniques and Instruments of
Data Collection
To obtain the necessary
information, the survey was applied as a technique and the questionnaire as an
instrument. The survey is, according to Arias (2004): a technique to obtain
information from a group or sample of subjects about themselves or in relation
to a particular topic and to obtain direct information from large and small
groups.
The instrument, which corresponds
to operationalize the survey, was the questionnaire, which according to
Hernández et al (2010b, p.217): "consists of a set of questions regarding
one or more variables to be measured". The questionnaire was elaborated
based on the dimensions and indicators that were derived from the theoretical
framework. It should be noted that the organizational values and five values
were originally worked on as dimensions: honesty, respect, responsibility,
social solidarity and teamwork, so the final general questionnaire consists of
31 items organized in sequence.
As a consequence, at this point it
is important to point out three aspects: first, that in this research report
only the 12 items that relate to the organizational values of responsibility
and social solidarity are shown. The second, that, although all the indicators
have a positive meaning (they represent a "must be") given their
relationship with theories and the theoretical framework, in the instrument
almost half of the statements were developed with a negative orientation or
contrary to the "should be" of the indicator in question; this in
order to exercise a function of distractor or control. This orientation was
represented in the tables by the positive or negative sign that precedes the
number of items. Likewise, the propositions of the questionnaire were presented
in disorder with respect to the dimensions to avoid that a negative is following
a positive one of the same values understood as dimensions in the study.
The third aspect to consider, are
the indicators of each value. Thus, the value of responsibility was measured by
means of: complying with activities, committing to institutional goals,
collaborating in the preservation of the institutional environment, seeking an
effective solution to the problems that arise, anticipating the effects of
one's behavior and fulfilling commitments to the institution. For its part, the
value of social solidarity was assessed through indicators: Sensitivity to
community problems, participate in campaigns of social interest, offer selfless
help to the partner, accept that the interests of others are as important as
their own , work for the social welfare of others without discriminating and
getting involved in the problems of the community.
3.4. Validity and reliability of the Instrument
According to Hernández et al (2010c,
p.243): the validity of the information gathering instrument "refers to the
degree to which an instrument reflects a specific domain of content of what is
measured". Validation was applied to content validity through expert
judgment. In this sense, 7 content and methodology experts were asked to review
and evaluate each item with respect to relevance with the indicators, variables
and objectives of the research, clarity in the writing and sufficiency of the
items. The 2 experts in methodology have, in addition to a career as
researchers, the title of Specialists in Methodology. The 5 content experts are
outstanding researchers in the themes related to values, coexistence or both
variables.
The
reliability of an instrument refers to the degree to which its repeated
application to the same subject or object produces similar results. To
calculate the reliability of the questionnaire used, a pilot test was applied
to 15 subjects with the same characteristics of the population but who were not
part of the sample. The original instrument contained 34 items (6 or 7 for each
of the 5 values mentioned above); When applying the pilot test and processing
the data through the SPSS program in its version 15.0, using Cronbach's alpha
method, the reliability was 75.4%. The same program indicated that by
eliminating the items number 7 and 27 (of the respect value) and the 30 (of the
teamwork value) the reliability would amount to 79.7. Consequently, by
eliminating the three items indicated, the final questionnaire was made up of
31 items and a reliability of 79.7%, which is why it was considered reliable.
4.
Results
In
order to arrive at these results, the journey started with a concern about the
difficult coexistence that characterizes many educational institutions in the
country. But, conflicts between personnel imply a multiplicity of factors,
including personal and institutional ones. This reflection led to systematic
observation of the actions of the staff and led to the conclusion that the
behavior showed little practice of the organizational values embodied in the
vision, mission and values of the Bolivarian schools observed. Based on this
specific idea, a general objective was established, bibliography was searched
and selected, it was analyzed to form a theoretical framework that supported
the problem, the specific objectives were elaborated and the schools that were
the object of the study were chosen. study. With the orientation of the
formulated objectives, the variables were dimensioned and the indicators were
constructed to evaluate the practice of organizational values: responsibility
and social solidarity.
Based
on the indicators, a first version of the instrument was built to collect the
necessary information, submitted to validation by experts, a pilot test was
applied to know its operation, reliability was calculated, the questionnaire
was corrected, eliminating the items Suggested This definitive, valid and
reliable instrument (79.7%) was applied to a sample of 74 staff members working
in three Bolivarian schools in the Municipality of Valera, Trujillo State
(Venezuela).
The
data collected were tabulated and analyzed using the percentage description of
the practice of organizational values. The analysis is made according to the
two organizational values and is presented through the following process:
each value is defined, the content of the table is described, then the
statements are analyzed and interpreted with a positive sense, then those with
a negative meaning and, Finally, a synthesis is elaborated that facilitates
understanding the practice that is carried out of each value.
4.1. Value Responsibility
As an
obligation to render accounts, Trujillo (2004b): defines responsibility as the
duty to assume the consequences of the acts that each person performs.
Table 1. Value Practice Responsibility.
N° |
Affirmations |
F |
% |
+3 |
Fully complies with the activities that correspond to him according to
his position. |
48 |
65 |
-8 |
Think that the commitment with the institutional goals is only of the
director. |
02 |
3 |
+13 |
It collaborates with the conservation of the institutional environment. |
60 |
81 |
-18 |
Avoid getting involved in the search for solutions to the problems
that arise in the institution. |
39 |
53 |
+23 |
Before acting, foresee the effects of his behavior or decision. |
26 |
35 |
+28 |
It fulfills its commitment to the institution by carrying out the work
that corresponds to it. |
66 |
89 |
Source:
The
Authors (2017).
Table
1, shows that 65% of the surveyed personnel fully comply with the activities
that correspond to them according to their position; 81% collaborate with the
conservation of the institutional environment; 35% indicated that before acting
they anticipate the effects of their behavior or decision and 89% fulfill their
commitment to the institution by doing the work that corresponds to it. When
adding the 97% that thinks that the commitment with the institutional goals is
of all and the 47 /% that is involved in the search of solutions to the
problems that arise in the institution stands out that the majority (69% in
average) apparently fulfills its duties, which means that they are responsible
in their work and corresponds to what Trujillo (2004c) and Briceño (2016b)
affirm: by pointing out that said value is oriented towards the adequate and
reliable fulfillment of the organizational commitments acquired, as well as the
effective solution of the problems that may arise within the organization.
However,
there is a 59% (on average) that explicitly avoids getting involved in the
search for solutions to institutional problems and does not foresee the
consequences of their actions. It is inferred, then, that they are not
responsible, although they comply with the activities that correspond to them,
contradicting what is prescribed in the Organic Law of Education (2009), the
MPPE (2007b) and the CRBV (1999c): as well as the aforementioned authors.
In
short, the high percentage of members who apparently are not engaged and the
fact that they do not practice responsibility in all its aspects, implies a
lack of commitment to the institution that can negatively affect the
achievement of organizational goals, the success of their objectives, as well
as create friction in the interpersonal relationships of its members.
4.2. Solidarity Value
Involves humanitarian aid, therefore for
Amaya (2015b), solidarity is contrary to individualism, is reflected in the
service and seeks the common good.
Table 2. Practice
of Social Solidarity Value.
N° |
Affirmations |
F |
% |
+4 |
He
is sensitive to the problems of the community. |
27 |
36 |
+9 |
Actively
participates in campaigns of social interest within the school. |
23 |
31 |
-14 |
Offer
your help depending on the partner who needs it. |
61 |
82 |
-19 |
Assume
that the interests of others are after yours. |
34 |
46 |
+24 |
Work
for the social welfare of others without discrimination. |
39 |
53 |
-29 |
Avoid
getting involved in the problems of your community. |
42 |
57 |
Source:
The
Authors (2017).
Table
2, shows that 36% of respondents express their sensitivity to community problems,
31% actively participate in campaigns of social interest within the school and
53% expressed working for the welfare of others without discrimination. When
analyzing these results, it is highlighted that 40% (on average) of the
respondents say they are supportive, a practice that corresponds to what Amaya
(2015c), Romero (2014b), among others, indicates in the sense of serving and
searching the common good of the other, without any discrimination and without
individualism.
On
the contrary, when calculating the difference (those who did not mark the
alternative), 64% are not sensitive to the problems of the community, 69% do
not participate actively in campaigns of social interest and 47% do not work
for the welfare of others without discrimination. To this is added that 82%
offer their help depending on the partner who needs it, 46% assume that the
interests of others are after theirs and 57% stated that they avoid getting
involved in the problems of their community. Together, they represent a large
average of 61% who agreed to be less supportive.
Such
results show a marked individualism among the personnel, some discrimination in
serving the other, because the conditions of equality are not accepted nor is
the common good sought. Thus, it is evident that it contradicts the approaches
of Amaya (2015d) and Romero (2014c), among others, with respect to what
solidarity value means. In addition, the fact that few are involved in solving
the problems of the community, corroborates the results related to the lack of
commitment because participation is not assumed as a duty.
5. Conclusions
Organizational values must be coherent with the mission, objectives,
policies and strategies of the institution to contribute to its success and
excellence. For them to become pillars in the integration and growth of their
members, they must be shared and put into practice every day as the daily
behavior of their members, since, interwoven with personal ones, they are
guides of human activity in all their manifestations since they constitute the
organizational culture.
Due to this, the objective of the research consisted in describing the
responsibility and solidarity as values of the organizational culture in
three Venezuelan schools of the Valera Municipality, Trujillo State, in order
to obtain the information a questionnaire was applied to a sample of personnel
directive, teaching, administrative and environmental support, from whose
analysis the characterization of their practice was obtained. Consequently, the
evidence shows that the different aspects of each organizational value are
practiced to a different extent. Thus, the practice of responsibility involves
little more than two thirds of the staff, a practice that, in most cases, is
limited to compliance with the functions derived from the position held without
correspondence or connection with the sense of commitment due to excessive
control of the manager, so he is not creating a culture of commitment that
moves them to fulfill their duty for duty itself.
The scarce practice of solidarity that shows, then, only two fifths of
the staff claimed to be supportive. On the contrary, the majority offers help
in a discriminated and selective way, together with the expressed individualism
and the little sensitivity to the problems of the community. It is evident,
then, that participation and collaboration are infrequent behaviors and little
or nothing contribute to the achievement of institutional objectives. This
situation affects not only the organizational climate of these institutions,
but also the successful achievement of institutional goals. However, these
results were to be expected, since it was evident that the practice of value
responsibility and solidarity is limited, so that it also negatively affects
teamwork.
In conclusion, it is possible to affirm that the practice of the
organizational values carried out by the staff of the Bolivarian Schools
object of this study is not optimal, because, in general average, only reaches
more than half of those who live in them, being still less solidarity. What in
turn hinders teamwork, success and excellence of institutions.
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Eva Pasek De Pinto
e-mail: mlinaricova@hotmail.com
Born in Caracas, Venezuela. Bachelor of Education in Biological Sciences (UCAB),
Master in Planning and Administration of Higher Education URU), Master of
Technology and Educational Design (UNESR), Specialist in Research Methodology
(URU), PhD in Educational Sciences (UBA); Postdoctoral Studies in Educational
Sciences (UNESR). Retired professor at the Universidad Nacional Experimental
Simón Rodríguez. Responsible for projects on knowledge construction and natural
sciences; environment and evaluation. Active member of the Research Line
"Investigators in Social Action" (IAS). She has published a book as
author-editor and numerous articles in national and international journals.
Research professor of the Program to Stimulate Innovation and Research in Level
C.
Rina
Desireé Colina Matos
e-mail: desicolina1203@gmail.com
Born in Venezuela.
Degree in Education, mention: Spanish and Literature (Universidad de Los Andes,
University Nucleus "Rafael Rangel", Trujillo-Venezuela). Distinction Cum
Laude. Master in Education Management. (Universidad de Los Andes, University
Nucleus "Rafael Rangel." Trujillo-Venezuela). Doctorate
in Education, (Universidad Experimental “Rafael María Baralt”,
Maracaibo-Venezuela). Professor
of the Ministry of Popular Power for Education - Venezuela. Her professional
career includes being a Classroom Teacher, Pedagogical Coordinator; Student
Welfare Coordinator, Administrative Deputy Director, Director of the
Educational Unit: "Barrio Nuevo" Valera, where she currently serves
as Institutional Coordinator. In the university area, she was a Contracted
Professor at the Instituto Tecnológico “María Briceño Iragorry”; at the
Universidad de las Fuerzas Armadas (UNEFA) Núcleo Trujillo; Visiting Professor
in the Department of Pedagogical Sciences of the Universidad de Los Andes,
Núcleo "Rafael Rangel", Trujillo, Edo. Trujillo It has as areas of
work and research: Language and Literature and Educational Management.
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- Original Version in Spanish -
DOI: https://doi.org/10.29394/Scientific.issn.2542-2987.2018.3.8.5.100-120